What is TDR Filing in IRCTC Indian Railways? How to File TDR in IRCTC Online and Offline?
TDR in Indian Railways stands for Ticket Deposit Receipt.
TDR is a request filed by a passenger with IRCTC (or Indian Railways) to
claim a refund due to certain travel-related issues.
The Indian Railways has a vast network, catering to millions
of passengers every day. Due to this immense traffic, situations may arise
where travelers face issues such as delays, train cancellations, or missed
journeys. In such cases, the Railway Ministry provides a mechanism to
compensate passengers in the form of a TDR (Ticket Deposit Receipt).
In this blog post, we will explain what TDR filing is, the
circumstances in which it can be filed, and how passengers can file it both
online and offline through IRCTC (Indian Railway Catering and Tourism
Corporation).
What is TDR Filing in IRCTC?
A Ticket Deposit Receipt (TDR)is a request filed by a
passenger with IRCTC (or Indian Railways) to claim a refund due to certain
travel-related issues. It acts as an official mechanism to process refunds in
cases where a ticket holder has been unable to board a train due to reasons
like train cancellation, delays, overbooking, or if the passenger couldn’t
travel for any other valid reason.
Once a TDR is filed, the Railway authorities assess the
situation and, if the claim is valid, approve a refund based on the conditions
of the ticket and the reasons for the TDR.
The TDR claim can be raised for different types of tickets,
including:
- e-tickets
- counter tickets
Common Situations Where TDR Filing is Applicable:
1. Train Cancellation: If a train is canceled by Indian
Railways and you are unable to travel.
2. Train Delayed: When a train is delayed by more than 3
hours, and the passenger decides not to travel.
3. No Show: If the passenger misses the train due to a
legitimate reason but has a valid cause to claim a refund.
4. Non-Reservation of Seats: In cases where a passenger
cannot get a seat after booking a ticket in a reserved class.
5. Traveling on a Different Train: If the passenger is
forced to travel on a different train due to the original train’s delay or
cancellation.
How to File TDR in IRCTC Online?
IRCTC has made the process of filing a TDR simple and
accessible. Here's how you can file a TDR online:
Step 1: Login to Your IRCTC Account
Visit the official IRCTC website (www.irctc.co.in) or open
the IRCTC app. Enter your login credentials, such as username and password, to
access your account.
Step 2: Navigate to "Book Ticket" Section
Once logged in, go to the "Book Ticket" or
"My Bookings" section. Locate the ticket for which you want to file a
TDR.
Step 3: Select the Relevant Ticket
Click on the ticket for which you are seeking a refund. You
will see an option to file a TDR.
Step 4: Choose the Reason for TDR Filing
You will be prompted to select the reason for filing the
TDR. Choose from the available options, such as train cancellation, delay, or
other issues.
Step 5: Fill in the Necessary Details
Fill out the required information, including the date of
travel, train number, and PNR (Passenger Name Record) details.
Step 6: Submit the TDR Request
After entering all details, submit the TDR request online.
You will receive an acknowledgment, and the process will begin.
Step 7: Wait for Refund Processing
Once your TDR is submitted, Indian Railways will review your
claim. If approved, the refund will be processed according to the rules.
> Note: The TDR filing window is typically available
within a certain time frame post the scheduled departure time (usually within
72 hours). Make sure to file the request as soon as possible.
How to File TDR in IRCTC Offline?
For those who prefer traditional methods or face
difficulties filing a TDR online, offline filing is also an option. Here’s how
you can file a TDR offline:
Step 1: Visit the Nearest Railway Reservation Center
To file a TDR offline, visit the nearest railway reservation
center (PRS counter). You’ll need to carry your train ticket (both original and
a copy) and proof of identification.
Step 2: Provide Ticket and Details
At the PRS counter, submit the ticket and provide details
regarding the issue faced (e.g., train cancellation, delay, or any other
reason).
Step 3: Fill in TDR Form
The railway clerk will provide you with a TDR form. Fill in
the required information such as the PNR, train number, journey date, and
reasons for filing the claim.
Step 4: Submit the Form
Once you’ve filled in the TDR form, submit it to the clerk.
They will initiate the process and give you a receipt as acknowledgment.
Step 5: Wait for Processing
The claim will be processed manually, and you’ll receive
your refund once the TDR request is reviewed and accepted by the concerned
authorities.
Things to Keep in Mind When Filing a TDR:
1. TDR Submission Time: You need to file the TDR within the
specified time limits after the train's scheduled departure, as delays in
filing may result in the rejection of the claim.
2. Refund Processing Time: Once a TDR is filed, the
processing time may take several weeks, and the refund will be credited to your
account once the claim is accepted.
3. Refund Policy: Depending on the type of ticket and the
reason for filing the TDR, the refund amount may vary. For example, if the
train is delayed for over 3 hours but you choose to travel, no refund may be
issued.
4. Documentation: When filing a TDR offline, ensure that you
carry all necessary documents such as the original ticket, identification, and
any other proof that supports your claim.
5. Correct Information: Double-check all the details before
submitting the TDR, especially the PNR number and train details, to avoid
mistakes that could delay your refund.
The TDR filing system is an essential tool for passengers
seeking compensation due to travel-related issues with Indian Railways. Whether
you face cancellations, delays, or other disruptions, filing a TDR ensures that
your case is registered and evaluated for a possible refund.
Make sure to follow the procedures carefully and submit the
TDR within the specified time limits to avoid any issues in claiming your
refund.
Read also: Difference between reserved and unreserved ticket in railway
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